In the off-chance the art you selected does not meet your approval. Please see our return policy below.
Returns
For customers who have purchased art online, without seeing it in person, we have a 10-day return policy (after receiving your item) to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags and paperwork, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Jane@illumegallerywest.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You will be responsible for shipping and crating costs to and from gallery and these costs will not be refunded.